![]() Most importantly, be gracious and polite to the customer service agents. How the delay inconvenienced your family or travel plans. ![]() Your reservation number (and the reservation numbers for all of the people traveling with you).When you contact customer service, include: What should I say to get delayed flight compensation from Southwest? This will bypass the bot and a chat with agent option will pop up. To do this, click on any of the preset options and then when it asks if your problem is solved, click “no”. You need to get past the chat bot in order to chat with a customer service agent. I’ve never personally used this method of contact, but I know others have had success with it. Use the chat feature on the Southwest app If it takes longer than 10 days, email them again, referencing the case number given to you in the auto response from your original email. This method takes a few days to get a response. On this page you’ll click on the link that says “send us an email.” You will have to fill out a form that includes your flight information, confirmation number, name, etc. Direct message on the Southwest Twitter account There are three main ways to contact Southwest Airlines customer service. How can I contact Southwest to get delayed flight compensation? The booked flight must be completed by the date on the voucher, not just booked by that date. LUV Vouchers include an expiration date of one year from the date they were issued. These vouchers can be used for the cost of a future flight (but not to cover taxes and fees) on Southwest. The type of compensation Southwest Airlines gives for delayed flights is a LUV Voucher. What do I get from Southwest for a delayed flight? You can contact Southwest about a flight that was delayed for any reason: weather, a mechanical issue, staffing, etc. The customer service agent will be able to look up your flight’s information and determine whether the delay was long enough to warrant compensation or not. A couple of my travelers have reported reaching out to Southwest Airlines about shorter delays (around 45 minutes) and receiving vouchers. As a general rule, I never contact Southwest for compensation unless the delay is longer than 1 hour. How long of a delay should I contact Southwest Airlines about? Holiday Gift Guide: Toys & Games For Kids who Travel.Chase Sapphire Preferred: Great for Beginners.Earning Points with Credit Cards Menu Toggle.
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